1. How up-sell offer works 

With up-sell offer, you can suggest the pricier version of an item or relevant products with the product your customers have already interested in. The up-sell offers are triggered by "add to cart" button. Check it out in this demo store.

NoteYou can NOT offer the same item as the products just added to cart. If you want to create BOGO offer with Boost Sales, refer to the instruction here

2. How to create a custom upsell offer

Go to app' dashboard >> Up-Sell tab >> Click Add offer:



Step 1: Set up the offer's name and message



  • Offer's name: This helps you manage your offers more easily. You can leave it blank. 
  • Offer's messageDon't forget to fill out the message, otherwise, your upsell offer can't be saved. You should create an attractive and engaging message that make your offer irresistible. Here is how it looks like: 


Step 2: Select target product(s) to create upsell offer for

You can choose to offer upsell for all products on your store (Any product), specific products (Products), and products in a collection(s) (Customer Collections or Smart Collections).



Step 3: Set the upsell products you want to offer to your customers:

The choices to upsell can be a specific product(s); collection(s). You can offer the same collection as the target one in your upsell offer. But it doesn't work if you offer the same product as the target one. 

 


  • Remove target product after Up-sell product is added to cart: If this option is turned on, the CTA button will show as "Replace"

  • Offer discount by product: This option allows setting up discounts for up-sell product. 



Step 4:  Click the “Submit Offer” button after everything is ready.  

Tada! Now all is set. You can preview your offer in the app or check how it goes live in your store.


3. How the upsell displays

When a customer adds a product to cart, the up-sell offer will be shown as a popup to catch their attention. It doesn’t display full-screen so your customer won’t be distracted from buying. They can simply click to refuse your offer if they want.


The checkout buttonYou can choose the checkout button either to redirect to the cart page or checkout page by going to Setting tab >> Up-sell settings: 

Minimized Icon:  

If your customers ignore or refuse your offer, it will be minimized to a small vibrating icon on the right corner so they can click whenever they want to open your offer again.



You can change the icon by going to Settings tab >> Others >> Minimized Icon:




Now it’s time for you to get started! Create up-sell now to boost sales for your shop.