There are several reasons preventing up-sell offers from displaying on your site:

1. The incorrect setting in the detect shop ajax cart section

  • If you add a product to cart (ADD TO CART) and being redirected to Cart Page

Go to Settings >> Other >> Your up-sell popup is not showing up as it should? >> Choose the settings as instructed below:



  • If you add a product to cart ( ADD TO CART) but not being redirected to any other pages:

Go to Settings >> Other >> Your up-sell popup is not showing up as it should? >> Choose the settings as instructed below:



2. Create BOGO offer in up-sell section

If target product and upsell product are the same, the up-sell can't work properly. If you want to create BOGO offer with Boost Sales, refer to the instruction here.

3. Up-sell offer includes unavailable products

If any products included in your offers are out of stock or removed/ deleted, the app also automatically keeps the offer from showing on your site so the offers won't confuse your customer as well hurt the shopping experience. 


If that's case, you need to update and save the offer to make it activated in your store again. 

 

 

If none of above cases is yours, please contact us: hi@beeketing.com, we will be right back to support you.