Answers, or the new version of Quick Facebook Chat, meant to help you build the exceptional customer support. Because it contains more features than the old Quick Facebook Chat does, this article will help you understand how to optimize all the app’s features as well as obtain their benefits efficiently. It should take less than 10 minutes to read thoroughly.
Overview of Answers’ features
All the features serve the main purpose: build a fast and reliable auto-reply system. They are:
1. Facebook Live Chat: provides live chat support for customers via Facebook Messenger. Once customers send you a message, it will store all of their conversations and help you build a Messenger subscriber list
2. Searchable FAQs: allows customers to search the answers to frequently asked questions instantly.
3. Order Status: informs customers about the latest status of their orders. It starts by asking for customer’s email and order number, then immediately shows them the link to their order status page.
4. Chat Bot: auto-reply to customers' questions 24/7 with an AI-powered technology. It provides a human-like support agent that replies to the most common questions from customers related to order status, order cancellation or order return.
Now, you can learn how to set up all the features above, by following this simple guide:
How to activate Quick Facebook Chat:
Connect your Facebook page to Quick Facebook Chat:
Click here to log in to the app’s dashboard. First, you need to connect your Facebook page with the app.
If you have already connected your Facebook page, you can skip this step.
Then you choose one Facebook page of yours (if you have more than 1 pages) to connect with Answers. After you successfully connect your page, a dashboard like this will show up:
For those who have already connected their Facebook page, you can go to App’s Dashboard >> choose Design Widget to start the setup:
Now, you can start customizing the app.
How to set up Quick Facebook Chat
Before you do any setup, you can choose to turn on the app on either desktop, or mobile, or both by:
This step allows you to customize the app widget on your storefront. Live Facebook Chat will be displayed as follows:
Next, you can edit Design and Custom messages. Their changes will be shown on the Preview
Design lets you customize the image, icon, text and color of chat button
Custom messages lets you customize the content displayed when your customers click the chat button, widget position, language and position.
That's it! Quick Facebook Chat is now ready to connect you to your customers via Facebook inbox.
To help you better visualize the app’s functions on your storefront, please visit the Quick Facebook Chat’ Demo Store.
Set up now so your customer can enjoy the exceptional customer support.
If you need help with anything, feel free to contact us.