While scheduling your Mailbot campaigns, you will have some options to set the timezone of sending emails, the date (10/31/2018 - 19:00 for example) will be counted based on this timezone.
To explain briefly. there are two types of timezone: Unique Timezone and Recipient's timezone.
- Recipient's timezone: Your customer's time zone will be used in this case. If your customers have different time zones, it means that they will not receive your emails at the same time.
- Unique timezone: A fixed timezone will be used in this case. For example: if you choose Friday - 12:00 - UTC +1, all emails will be sent at 12:00 on Friday, UTC +1 timezone. No matter where your customers (on that customer segment) are living, they will receive your email at the same time.
Note if you choose recipient's timezone:
- By the time you click "Schedule Campaign", in some areas, that scheduled time has already passed. Therefore, Mailbot will not send email for a customer if the time you scheduled has passed more than 2 hours in his city.
For example: you live in GMT + 1 and created the campaign at 17:00 to send at 19:00 on the same days. However, by the time you created that campaign, in GMT + 6, it has already been 22:00, 3 hours ahead of the scheduled time. So people in GMT + 6 will not receive that email.
- In this case, It is suggested to create the campaign more than 12 hours before the scheduled time. For example, if you want to send the campaign at 19:00 on Friday, Recipient's timezone, please create the campaign at 7:00 on Friday at least.
More instructions can be found here.
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