a. How User Recordings works

Insight records every visitor to your store in a video format, showing how they click, tap, move their cursor and navigate across multiple pages. By watching these recordings, you can immediately know the exact journey of visitors through your site, how long they stay and where they get stuck.

b. How to activate User Recordings feature

In order to activate User Recordings, go to App's dashboard >> User Recordings>> click on Record Settings button

  • Quantity: Select a number of recordings (videos) for the page you want to track
  • Page Targeting: You can freely decide to record visitors who land on a specific page or any pages of the site.
  • Recording options: Choose a few or all options below:
    • Only record sessions with click and scroll activity 
    • Only record sessions longer than 30 seconds
    • Record activities which are done with a keyboard: fill out a form, sign up, etc.